Política de reembolso

Returns and Refunds

Last updated: July 14, 2026

We want you to be confident when ordering from Remade FC. This policy explains when returns are accepted, how to request one, and how refunds are processed.

14-Day Return Window

You may request a return within 14 days after receiving your order. The return period begins on the confirmed delivery date, not the order date.

Return Eligibility

To qualify for a return, an item must be unworn, unwashed, unused, and in its original condition, with all original tags and packaging. It must be free from stains, odors, pet hair, alterations, or other signs of wear. Please provide a valid order number.

Items We Cannot Accept

Items returned after the applicable return window
Worn, washed, altered, damaged, or incomplete items
Personalized or custom-made items, except when defective or incorrectly produced
Items clearly marked final sale before purchase
Free gifts received as part of a promotion

How to Request a Return

Email support@remadefc.com within 14 days of delivery.
Include your order number, the items being returned, and the reason for the request.
For damaged, defective, or incorrect items, attach clear photos of the item and packaging.
Wait for our return authorization and return address before sending anything.

Do not send a return to our public contact address unless our support team specifically instructs you to do so. Unauthorized returns may be refused.

Return Shipping Costs

For size changes, preference changes, or other change-of-mind returns, the customer is responsible for arranging and paying for tracked return shipping. We do not accept unpaid or cash-on-delivery returns.

If we confirm that an item is damaged, defective, or different from what was ordered, Remade FC will cover reasonable return shipping when a return is required and will offer an appropriate replacement or refund.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery at support@remadefc.com. Include your order number, a description of the issue, and clear photos. After verification, we may provide a replacement, refund, or another remedy required by applicable consumer law.

Refunds

After an authorized return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 5-7 business days. Your bank or payment provider may require an additional 3-10 business days to display the funds.

For voluntary or partial returns, original shipping charges are not refunded unless applicable law requires otherwise. When a consumer exercises a statutory right to withdraw from an entire eligible order, standard outbound delivery charges will be handled as required by applicable law. Any premium or expedited shipping upgrade is not refundable beyond the standard delivery amount.

Exchanges

We do not currently process direct exchanges. To obtain another size or design, return the eligible item for a refund and place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel. We can cancel an order that has not entered fulfillment. Once processing or dispatch has started, cancellation may not be possible and the standard return process will apply after delivery.

EU and UK Withdrawal Rights

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from an eligible distance purchase within 14 days after delivery. Nothing in this policy limits any mandatory consumer rights that apply to you.