Política de envío
Shipping Policy
Last updated: July 14, 2026
This policy explains Remade FC processing times, delivery estimates, shipping charges, tracking, and international fulfillment.
Order Processing
Orders are normally verified, quality-checked, packed, and dispatched within 2-3 business days. Business days are Monday-Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Shipping Charges
- Standard shipping: EUR 6.99 for qualifying orders below EUR 99.
- Free standard shipping: available when the qualifying merchandise subtotal is EUR 99 or more.
The shipping charge and eligibility displayed at checkout are final. Promotions, discounts, destination restrictions, or excluded products may affect the qualifying subtotal.
Worldwide Delivery
We ship to the countries available in our checkout. If a destination cannot be selected at checkout, we are unable to ship there at that time.
Estimated Delivery Time
Standard delivery is usually 10-12 business days after dispatch. Combined with processing, most orders arrive approximately 12-15 business days after the order is placed.
Delivery dates are estimates, not guarantees. Customs processing, carrier disruptions, severe weather, public holidays, peak sales periods, or events outside our control may cause delays.
Fulfillment and Dispatch Origin
Remade FC works with international fulfillment partners. Depending on the item and destination, an order may be prepared and dispatched from a partner facility outside France, including facilities in China. Orders containing multiple products may arrive in separate packages.
Tracking
When your order is dispatched, we will send a shipping confirmation with tracking information. Tracking may require up to 48 hours to begin updating after the carrier receives the package.
Customs, Import Duties, and Taxes
International shipments may be subject to import duties, taxes, or customs processing charges imposed by the destination country. Unless expressly collected during checkout, these charges are not included in the product or shipping price and are the customer's responsibility. Contact your local customs authority if you need an estimate before ordering.
Address Changes and Delivery Problems
Customers are responsible for entering a complete and accurate delivery address. Contact support@remadefc.com immediately if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed after fulfillment begins.
Additional carrier or reshipping costs caused by an incorrect address, an unclaimed package, or a refused delivery may be deducted from an eligible refund where permitted by law.
Lost or Missing Packages
If tracking has not updated for 15 business days, or if an order has not arrived within 20 business days after dispatch, contact us with your order number. If tracking says delivered, first check with household members, neighbors, and the local carrier, then allow 48 hours before contacting us. We will assist with a carrier investigation and provide the remedy required after the investigation is completed.
Returns
For return eligibility, costs, and instructions, review our Refund Policy.
Contact
Email: support@remadefc.com
Postal address: 357 Rue de Cocherel, 27000 Evreux, France