Terms of service

Remade FC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring a transparent, secure shopping experience. This document explains our store policies, as well as how we collect, use, and protect your personal information when you visit or shop on our website (https://www.remadefc.com/), including for our international customers.

By using our website or placing an order, you agree to the practices described in this policy.

1. Store Policies: Shipping & Returns

  • Shipping: We offer free worldwide shipping. Delivery typically takes 10-12 days.
  • Returns: We offer free returns within 14 days after you receive your product. To initiate a return, please contact us at support@remadefc.com.

2. Introduction to Privacy

This policy aims to:

  • Explain what personal data we collect.
  • Describe how we use, store, and secure your information.
  • Inform you about your rights under applicable privacy laws (GDPR, CCPA, etc.).

3. Business Information

4. Information We Collect

a. Personal Information

  • Name, email, phone number
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment providers)
  • Account credentials (if you create an account)

b. Order & Transaction Data

  • Order history
  • Product selections
  • Shipping and tracking information

c. Technical Data (Collected automatically through cookies and analytics)

  • IP address
  • Device information
  • Browser type
  • Pages viewed, time spent, clicks
  • Cookies, pixels, tracking technologies

d. Optional Information

  • Survey responses
  • Customer support messages
  • Social media interactions

5. How We Collect Information

We collect data:

  • Directly from you: (checkout, account creation, customer service).
  • Automatically: (cookies, analytics tools).
  • From essential third parties: (payment providers, shipping carriers, marketing tools).

6. How We Use Your Information

We use your data to:

  • Process and fulfill orders.
  • Provide worldwide shipping.
  • Communicate order updates and return processing.
  • Offer customer support.
  • Improve website performance.
  • Send marketing emails (only with your explicit consent).
  • Prevent fraud and ensure platform security.
  • Comply with legal obligations.

We never use your data for purposes unrelated to our store operations.

7. Sharing & Disclosure

We only share data when necessary with:

  • Service Providers: Payment processors (e.g., Stripe, PayPal), global shipping and logistics partners, website hosting, and security/analytics platforms.
  • Legal Requirements: We may share data when required by law or government authorities.
  • Business Transfers: In case of restructuring, merger, or sale of the company.

We Do Not Sell Personal Information: No customer data is sold to third parties.

8. International Data Transfers

Because 11Remake ships internationally, your data may be processed outside your country. We ensure:

  • GDPR-compliant safeguards for EU/EEA customers.
  • UK GDPR compliance.
  • Secure transfers with encrypted data handling.
  • Standard Contractual Clauses (SCCs) where required.

9. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience.

Types of Cookies Used:

  • Essential: Cart, checkout, account login.
  • Analytics: Visitor behavior, performance metrics.
  • Functional: Language, currency, region settings.
  • Marketing: Ads, retargeting, conversion tracking.

Managing Cookies: You can disable cookies in your browser settings. Note that some site features may not function properly if cookies are disabled.

10. Your Rights Based on Region

We respect privacy rights globally.

  • European Union (GDPR): Access, correction, deletion, restriction, objection, data portability, and withdrawal of consent.
  • United Kingdom: GDPR-equivalent rights.
  • United States (CCPA/CPRA): Right to know, right to delete, right to opt-out (we do not sell data), and right to non-discrimination.
  • International: Access, correction, and deletion rights where applicable by local law.

How to Exercise Your Rights:

  • Email: support@remadefc.com

We may require identity verification. Requests are processed within legally required timeframes (usually 30-45 days).

11. Data Retention

We retain your personal information only as long as needed for:

  • Fulfilling orders and processing returns.
  • Legal compliance (tax/accounting).
  • Fraud prevention.
  • Business operations.

Cookie and analytics data are kept according to operational needs and then anonymized or deleted.

12. Security Measures

We apply advanced security protections:

  • SSL encryption.
  • PCI-DSS compliant payment processing.
  • Secure eCommerce infrastructure.
  • Limited internal data access.
  • Encrypted storage solutions.

13. Children’s Privacy

11Remake does not target individuals under 16. We do not knowingly collect data from minors.

14. Third-Party Services

We use third-party services essential to store operations (payment gateways, shipping carriers, analytics). These services may process data independently according to their own privacy policies. We encourage you to read their privacy statements.

15. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date at the top reflects the latest version.

16. Contact Information

If you have questions or privacy concerns, please contact our support team:

  • Remade FC

• • Email: support@remadefc.com